Returns & Cancellations Policy

In the event of claims for faulty or damaged merchandise, please email us or contact us on +441162510990, ask to be transferred to a sales representative with regards to an order placed and we will look into this within 2 working days. It remains the customer's responsibility to arrange for the return of the goods unless agreed with us in advance, and once assessed a decision will be made as to refunds. Goods will not be accepted back after 30 days of delivery and safe return of the goods and transport costs are the responsibility of the buyer. All our electrical fans have a 1 year returns policy for manufacturing defects. If a fault is found, please inform us immediately and we will work to rectify this as soon as possible.

CANCELLATIONS

If you wish to cancel your paid order before dispatch, please email us or contact us on +441162510990, ask to be transferred to a sales representative with regards to an order placed on our website within 12 hours of your order placed, we may be able to refund the amount back on to your card without incurring any extra merchant charges.

If you wish to cancel your paid order after receiving the delivery please email us or contact our us on +441162510990, ask to be transferred to a sales representative with regards to an order placed on our website. You will be liable to arrange the goods to be delivered back to our warehouse in good re-sellable condition. Upon receiving the goods, we will inspect the goods to ensure they are in the same condition as when dispatched i.e. all packaging must be intact. Dina International Ltd reserve the right to reject any goods received back to us in an un-sellable condition or what may have deemed to be deliberately damaged. We will then issue a refund within 5 working days less any credit/debit card and PayPal charges which were incurred by us when we initially received your order.

In the event of wrongly delivered item(s) from what was ordered, Dina International Ltd is responsible for the uplifting of the items and a refund will be made once the goods are received back to us. If your order is short delivered, we will either send the shortage out to or issue a refund/coupon. In both instances, you must contact us within 7 days of receiving the delivery.

All orders in the process of being invoiced out and packaged are double-checked. The invoice for your goods is always placed behind the parcel/pallet label. We will be able to provide digital copies upon request.

We only refund through bank transfer. We will require your bank details (account number, sort code and name on the account) to process your refund. We can also provide coupons.

Returns Address 

Dina International Ltd
Prashanti House
Sussex Street
Leicester
LE5 3BF
United Kingdom

Telephone:
+44 (0)116 251 0990

Email:
sales@dinainternational.co.uk

If you wish to know further details on any of our policies, please contact us.