Delivery & Collection Policy

DELIVERY POLICY

Dina International Ltd aims to deliver the goods within 24 hours from the date of dispatch within Mainland UK (except for Islands, Scottish Highlands and Northern Ireland deliveries - see below for details); We will normally dispatch your order within 24 business hours on clearance of payment.

Please ensure clear access is given for the delivery driver to deliver the goods. It will be your responsibility to inform us of any obstacles or issues before we deliver the goods. You will be responsible for any charges we receive for failed deliveries, re-deliveries, access issues or failing to accept the delivery in the allocated time. If you are receiving pallet deliveries then it is the driver's responsibility to drop your pallet outside of the given delivery address or where it is safe to do so. It will then be your responsibility to take your pallet into your premises.

To be eligible for next working day delivery, orders must be placed before 12:00 noon. Orders placed after 12:00 noon will be dispatched the next working day. Our next day service has a 98.5% success rate.

To view your estimated delivery costs before you submit your order: add your desired quantity to your basket. Then select 'Estimated delivery cost' on the shopping basket page.

We offer FREE Delivery on all orders over £800 (excl VAT) when they are shipped to an address within Mainland U.K (Excluding Scotland) and £1200 (excl VAT) when delivered to Scotland, Northern Ireland, Southern Ireland.

Delivery cost varies by region, please email us if you are ordering from outside the defined shipping zones below:

~For all international deliveries, please submit your order for a quotation. No payment is needed to submit international orders. We will provide a quotation to you by email and send payment details separately.

Zone 2* Islands and Scottish Highlands means all addresses within the postcode areas beginning with AB31-56, PH17-44, PH49-50, IV, KW, PA20-88, ZE, KA27-28, HS and all addresses within the Scottish Highlands. This zone also includes Isle of Man and the Isles of Scilly - Postcodes BT, IM, TR21-25. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

Zone 3** Scotland & Northern Ireland. An additional 48 hours should be allowed for deliveries in these areas from the date of dispatch.

All other UK mainland deliveries are on a 1-5 day service. During peak times please allow an additional 1 to 2 working day dispatch time from the date of order.

All goods are delivered between 9 am to 5 pm. If you require a specific time for delivery, please select the 'Timed Delivery' option at checkout. Timed deliveries are a 4-hour booking window between 9 am to 5 pm. If you do not see an option for timed deliveries please inform us. Timed deliveries will be subject to an additional delivery charge.

NEW! - Leicester deliveries are free for orders over £300 (excl VAT).

PLEASE NOTE: If nobody is available to collect the delivery, couriers may leave a card to inform you of various methods on how you can get your delivery.

For International and other European orders outside the UK are exempt from paying UK VAT, it is your responsibility to notify Dina International Ltd before payment. We must have a valid VAT number before invoicing and dispatch of goods. Delivery of goods must be to the registered VAT address. We are unable to refund VAT if we do not have this information verified before payment.

COLLECTION POLICY

Same day collection is valid for orders placed before 12:00 noon only.

The warehouse address is:

Dina International Ltd
Prashanti House
Sussex Street
Leicester
LE5 3BF

United Kingdom

Our collection times are Monday to Friday, 9:30 am to 4:30 pm.

We will provide a copy of the order via email after you have made a purchase. You must bring with you your order summary as proof of purchase (if the order confirmation is on your phone this is also valid) or the ID of the person the payment was made by.

For orders below £100 (excluding VAT) a processing fee of £10 will be added.